Amazon Connect is a self-serve, on-demand, cloud-based contact centre service. Based on the same contact centre technology that powers Amazon customer service engagements, Amazon Connect is designed to be simple to manage, highly scalable, and an open platform for easy integration with third-party applications.
Amazon’s speech technology, which powers Amazon Echos in homes across the world, can ensure that your customers reach the right information. Delivered by Refried Bean, but powered by Amazon, your solution can provide a useful and intuitive experience for your customers that scales from zero agents upwards.
Amazon Connect harnesses the power of AI automation and can integrate with applications such as your CRM system. With responsive voice recognition it listens, responds and instantly accesses the relevant data to deliver a great experience. Increasing customer loyalty, retention and satisfaction. All in a way that’s incredibly efficient too.
Unlike costly on premise contact centre solutions you only pay to use what you need. Upfront investment is minimal and your agents can deliver fantastic service from anywhere.